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Frequently Asked Questions
How to order a product?
It’s simple! Just follow a few steps:
- Add the product to your cart
You can select a ready-made product from our offer and add it to your cart, or use the table creator to customize all components according to your needs. After composing your ideal set, also add it to the cart. - Check your cart
Ensure that all selected products in the correct configurations are in your cart. - Proceed to order
Click “Proceed to order” to finalize your purchase. - Fill out the form and pay for your order
Provide your details in the order form, then click “Buy and Pay” to complete the process and pay for your order.
Done! Your order will be processed, and you will soon receive a confirmation from us.
What payment methods are available?
In our store, we offer secure payments with PayU.
How to configure a product?
Go to your chosen table. Remember that the initial selection also matters. You can choose between a standard or wooden table finish.
After selecting a specific table, you can edit its elements by clicking on a tile. A window with available options will then open. Once you have configured the entire table, check the list displayed below the component tiles. If everything is correct, you can specify the quantity of such tables and then add them to the cart.
Forgot password
If you do not remember your password, after clicking the “log in” button, click on the “Forgot password?” option below the “log in” button. The system will ask you to enter the email address you provided when purchasing the subscription. A new password will be sent to the specified email address, which you can use to log in to Fama Casino.
Change password
Log in to the system. Then click the “My Account” button. Go to the “Account Details” tab. Here, in the “Change password” section, enter your “Current password” and “New password”, using letters, numbers, and special characters. Then repeat the new password in the field below and finally confirm the changes. From this moment, you can log in to the platform using your new password.
System Login
Enter famacasino.com and click the “log in” button located in the menu. You will be taken to the login page. Enter your email address and the password you received from us in the email. The email with your password was sent to you immediately after purchasing access. Check the “Remember password” option to facilitate subsequent logins and click the “log in” button.
Can I return an ordered table?
What is the order fulfillment time?
Can I cancel an order?
This is only possible before production begins. Once production has started, the payment is non-refundable.
Are tables available immediately?
Yes, we also have tables available immediately. Please contact us for information on current stock availability.
Can I pick up products in person?
Yes, personal pickup is possible by prior arrangement.
What is the graphic design approval process?
We send each graphic design for approval via email. Please check the details carefully.
Can I count on assistance after the warranty period?
Yes, we always strive to help, even after 2 years from the purchase date.
What if the product is damaged during transport?
The product must be unpacked in the presence of the courier or driver, and a damage report must be filed to enable a complaint.
Are you responsible for incorrect order dimensions?
No. The client is responsible for providing correct dimensions and order details.
What accessories do you offer?
Our offer includes, among others, roulette wheels, chip trays, table bases and legs, and other casino gaming accessories.
Additional questions?
Please contact us by email or phone; we will be happy to advise you.